Helping you live a healthy life with a chronic condition

Privacy Statement

At the Self-Management Program — Central LHIN we take steps to protect your personal information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal.

We take steps to ensure that everyone who performs services for us protects your privacy and only uses your personal information for the purposes you have consented to. We conduct audits and complete investigations to monitor and manage our privacy compliance.


The Collection of Personal Information

Protecting client privacy is part of our commitment to treating clients with dignity, compassion and social responsibility.   Protecting your personal information is about quality of care and treating others the way we want to be treated.

At the Self-Management Program — Central LHIN, we collect personal information about you directly from you or from the person acting on your behalf. We collect personally identifiable information, like names, postal addresses, phone numbers and email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. Personal Health Information is not collected via this site.


Uses and Disclosures of Personal Information

Self-Management Program — Central LHIN may use your personal information to:

  • Plan, administer and manage programs, services and Internal operations, and to enhance your safety;
  • Conduct quality assurance and quality improvement activities (such as sending patient satisfaction surveys, accreditation)
  • Comply with regulatory requirements
  • Fulfill other purposes permitted or required by law 


Links and intermediaries

This website contains links to other sites. Please be aware that the Self-Management Program — Central LHIN is not responsible for the privacy practices of these sites. We encourage our website visitors to read the privacy statements of each and every website that collects personally identifiable information. The statement you are reading now applies solely to information collected by this website. However, intermediaries such as internet service providers may make a record of your visit and log information to assist them in operating their businesses. In addition, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal right. Finally, this site does not provide facilities for secure transmission of information across the Internet. Users should be aware that there are significant privacy risks inherent in transmitting information across the Internet.


Your Rights

You may access and correct your personal information, or withdraw your consent for some of the above uses and disclosures. (This may be subject to legal exceptions, such as where disclosures are required by law).

If you have any questions, concerns, or comments about our privacy statement you may contact us using the information below:


Sally Kirby
Facilitator, Self-Management Program – Central LHIN
Southlake Regional Health Centre, 596 Davis Drive, Box 7
Newmarket, On L3Y 2P9

T: 905-895-4521 Ext 6489

Cell: 289-231-0926



Our Vision

To empower people with chronic conditions and their caregivers to manage their health and quality of life with confidence.

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